There’s no need to tidy up before we arrive — that’s what you hire us for! To maximize efficiency, we suggest clearing any toys, clothing, or clutter. Please also secure pets so they’re comfortable and safe during our visit.

Not at all. Most clients are out during our cleaning sessions. We can arrange to access your home via a spare key or access code, and we’ll ensure everything is locked up safely when we leave.

We treat every client’s space with utmost care. However, if an item is damaged during cleaning, we will make every effort to repair or replace it. Our staff is fully insured, providing peace of mind and protection.”

Our aim is to provide consistent, high-quality cleaning every visit. If something slips through, please contact us, and we’ll address it promptly as part of our service guarantee.”

Luminex Clean is fully insured, protecting our staff and clients alike. In the rare event of an injury, our insurance covers all medical and related costs.

No, our teams come fully equipped with all necessary supplies and equipment to clean your home effectively. If you have specific preferences regarding cleaning products, please let us know, and we’ll accommodate your requests.

Life happens! If you need to reschedule or cancel, just give us at least 48 hours’ notice to avoid any charges. Contact our office directly for adjustments.

Of course! We love pets. If your pet is not comfortable with strangers or could pose a safety risk, we recommend securing them in a safe area or outside during our visit.

While not required, tips are appreciated. Whether it’s a small tip per service or an annual gesture, our team is grateful for the recognition of their hard work.

We strive to send the same team for each cleaning to ensure consistency and familiarity. If a team member is unavailable, a similarly trained professional will substitute.