Cancellation Policy

Understanding that plans can change, we strive to be as flexible as possible. Here’s what you need to know about canceling or rescheduling our cleaning services:

• Within 24 Hours of Your Appointment
  • Charge Policy: If you cancel within 24 hours of your appointment, a full charge applies. This fee is non-refundable.
  • Reasoning: Cancellations this close to the appointment prevent us from serving other clients who could have booked your slot, hence it’s treated as a confirmed booking.

• 48 Hours Before Your Appointment
  • Credit Eligibility: Cancellations made with 48 hours or sooner before your appointment are eligible for a cleaning credit. This credit will be applied to your account and can be used for future services at your convenience.

• More Than 48 Hours Before Your Appointment
  • Refund Policy: If you decide to cancel before the 48-hour window, you are eligible for an immediate full refund.

We appreciate your understanding and cooperation with our cancellation policy, which helps us manage our schedule and provide the best service to all our clients. For any changes to your booking, please contact us directly through our customer service channels.